![]() ![]() Ways you can use the VNC Server mobile app Improving time-to-resolution, and increasing service levels.Offering a more informed, contextual support experience.Identifying the issue and find the fix sooner.Cutting out costly back-and-forth correspondence.Reducing the time spent deciphering support tickets. ![]() The VNC Server mobile app will benefit your business by: IT teams can get a real-time view of devices, giving them more context and helping them identify and fix the issue sooner. VNC Server for Mobile gives you attended access to mobile devices running Android and iOS/iPadOS, meaning support agents can now provide better remote support to mobile users. Support agents often find themselves going back and forth, either trying to understand more detail from the end-user or relaying instructions for fixing the problem. If you want to help another person, this is the app that you need to install while they install the QuickSupport app.A world of possibilities with on-the-spot assistanceįinding the fix to an end-user’s technical issue remotely can be challenging. It’s the counterpart to the TeamViewer Quick Support app that has similar functions. This is the app to use if you want to remotely control another Android phone. ![]() The app’s features include chat, a file transfer option, and a process list which allows for stopping processes. It’s not overly tough to use, as you just need to install this app on your cellphone, while the other person has to install the regular TeamViewer computer program. ![]() As the name suggests, this app is primarily about getting help from a person experienced with device repairs. TeamViewer Quick Supportįrom the developers of the famous TeamViewer program comes an app that lets you control your Android phone from a computer or even from another smartphone. Other benefits of using this app include the fact that it doesn’t need to be installed on an SD card, it lets you import and export your settings, and it can connect to other VNC servers (such as RealVNC and TightVNC). ![]()
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